Restaurant Supervisor

Northampton, MA

Coolidge Park Cafe & Wiggins Tavern 

We are seeking a motivated and service-oriented professional to lead daily front-of-house and/or back-of-house operations in a fast-paced dining environment. The ideal candidate is organized, approachable, and committed to delivering a positive guest experience while supporting a productive and collaborative team.

Overview

In this role, you will help oversee shift operations, support team members, maintain quality and service standards, and ensure smooth day-to-day execution. This position is well suited for someone who enjoys leading by example, solving problems quickly, and keeping service running efficiently.

Responsibilities

  • Supervise daily restaurant operations and ensure service standards are consistently met.
  • Support, coach, and motivate team members during shifts.
  • Monitor guest satisfaction and address concerns in a professional and timely manner.
  • Coordinate staffing needs, shift coverage, and task assignments.
  • Help maintain cleanliness, organization, and compliance with health and safety standards.
  • Assist with opening and closing procedures, cash handling, and shift reporting as needed.
  • Communicate effectively with management and team members regarding operational needs.
  • Monitor product quality, service flow, and inventory levels to support efficient operations.

Qualifications

  • Previous experience in a restaurant, hospitality, or food service environment.
  • Experience in a leadership, shift lead, or supervisory role preferred.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to remain calm and professional in a busy, fast-paced setting.
  • Demonstrated ability to lead a team and support excellent guest service.
  • Basic understanding of food safety, sanitation, and operational best practices.
  • Flexible availability, including evenings, weekends, and holidays as needed.

Preferred Skills

  • Training and development experience.
  • Knowledge of scheduling, inventory, or POS systems.
  • Experience handling guest feedback and resolving service issues.
  • Ability to manage priorities and maintain attention to detail.

What We Offer

  • A supportive and team-focused work environment.
  • Opportunities to build leadership and operational experience.
  • Competitive compensation based on experience.
  • Potential for growth within the organization.

Additional Information

This position requires a hands-on leader who can balance guest service, team support, and operational excellence. If you are passionate about hospitality and enjoy creating a positive experience for both guests and team members, we encourage you to apply.